Order Acceptance Terms and Conditions

Custom-Made and Wholesale Orders

Quotation Requests

Corporate and wholesale orders begin with a quotation request that includes the company's information, business sector, required products, quantities, sizes, fabric types, colors, embroidery or printing requirements, delivery location, and requested delivery date.

Approval of Specifications

Production will not begin until the customer has provided written approval of the quotation, final product specifications, size distribution, sample or logo design, and the placement and dimensions of any printing or embroidery, and has paid the agreed deposit.

Approval provided via email, WhatsApp, or a signed quotation is considered valid written confirmation.

Measurements and Sizing

• Customers are responsible for the accuracy of measurements and size lists they provide.
• When measurements are taken by the factory, the individuals concerned must attend their scheduled appointments and follow the measurement instructions.
• Changes to measurements after fabric cutting or production has begun may result in additional costs and extended production timelines. In some cases, such changes may not be possible.
• Acceptable manufacturing tolerances shall be agreed upon in advance when necessary, particularly for large-volume orders.

Samples and Payments

If the quotation includes the production of a sample, the customer's approval of that sample authorizes the factory to proceed with bulk production.

The deposit amount and final payment terms will be specified in the approved quotation.

Unless otherwise agreed in writing, production will not begin until the required deposit has been received, and orders will not be shipped until the outstanding balance has been paid in full.

Changes After Approval

Any increase or decrease in quantities, or changes to fabrics, colors, logos, or measurements after approval, may result in adjustments to pricing and delivery timelines.

No changes will be implemented without written agreement from both parties.

Inspection and Acceptance of Orders

Customers or their authorized representatives are expected to inspect orders upon delivery and report any visible shortages or discrepancies within three days of receipt.

The factory will address manufacturing defects or errors attributable to the factory according to the nature of the issue and applicable regulations.

This does not cover damage resulting from improper use or washing that does not comply with the provided care instructions.

The three-day reporting period is intended to facilitate prompt inspection and resolution and does not limit any statutory rights relating to defective or non-conforming products.

Logo and Design Rights

Customers confirm that any logos, brand names, trademarks, or designs they provide do not infringe upon the intellectual property rights of third parties.

Customers are responsible for obtaining any necessary permissions or authorizations to use such materials.

Raya Al Rowad Factory will use customer-provided logos and design files solely for fulfilling the agreed order and will not use them for any other purpose without the customer's prior consent.