Shipping and Delivery Policy
Shipping and Delivery Policy
Delivery Coverage
Our store provides shipping services to locations available in the shipping options at checkout within the Kingdom of Saudi Arabia.
Shipping fees are calculated based on the delivery city, order size, and weight. The applicable shipping charges will be displayed before completing payment or included in the quotation for bulk orders.
Order Processing and Production
Ready-Made Products: Orders are typically prepared within 1–3 business days after payment confirmation.
Custom-Made, Printing, and Embroidery Orders: Processing and production begin once the specifications, measurements, and designs have been approved and the required payment has been received.
Corporate and Bulk Orders: Production and delivery timelines are specified in the approved quotation or purchase order.
All stated timelines are estimates and may vary during peak seasons or when special fabrics, custom materials, or large quantities are required. Raya Al Rowad Factory will notify customers of any significant changes before or during production, depending on the order status.
Shipping Time
Shipping time begins once the order has been fully prepared and handed over to the shipping carrier. Production and manufacturing time are not included in the shipping transit period.
Tracking information will be provided whenever it is made available by the shipping carrier.
Customer Responsibility for Delivery Information
Customers are responsible for providing accurate recipient names, mobile numbers, and delivery addresses, as well as responding to communications from the shipping carrier.
If delivery cannot be completed due to an incorrect address or failure to respond, the customer may be responsible for the actual costs of reshipping or returning the order.
Damaged or Missing Items During Shipping
Customers are advised to inspect their shipments immediately upon delivery and retain the original packaging.
In the event of visible damage or missing items, customers should contact our customer service team within three days of receiving the shipment and provide clear photographs of the package, affected products, and shipping label or waybill.
This information helps us initiate an investigation and resolve the issue with the shipping carrier.
Wholesale and Corporate Orders
Large corporate and wholesale orders may be delivered in a single shipment or in multiple scheduled deliveries, as agreed upon in writing.
